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Had breakdown cover with them for years but when I broke down they said over the phoneI had similar with a previous motorhome years ago with the AA.
Had breakdown cover with them for years but when I broke down they said over the phone that the vehicle was too big and was too old and wasn't covered by the policy and I was on my own.
Luckily I got the camper going again but that's not the point.
I never got a reply when I asked them why they sold me the policy knowing all the vehicle details and therefore obviously knowing it wasn't covered. More ...